At KickUp, we’re committed to listening and responding to what matters most to our customers. That’s why we’ve created the Customer Love Sprint — a dedicated process for focusing on the small but powerful improvements that make a big difference in your experience with KickUp. We know that being a feedback company means always listening and constantly innovating, and this sprint is part of that commitment.
Every Customer Love Sprint allows us to focus on implementing customer-driven changes and fine-tuning features. Below, you’ll find an overview of some of the enhancements we made, directly based on feedback we’ve received. Thank you for helping us shape a better KickUp!
Why: We heard from points of contact that they often need to share previews of forms during meetings and prefer having printed copies for teams to review together.
Update: Forms are now printer-friendly, with optimized formatting for easy sharing and review in team meetings.
Why: Many users expressed a need for flexibility in how response options are sorted, as the current default (lowest to highest) isn’t always intuitive for their workflow. Additionally, the default order for "Count By" questions often places negative responses first, leading to data entry errors.
Update: You can now customize the order of matrix question choices while keeping the default (lowest to highest). For "Count By" questions, we’ve updated the default to list positive options first (highest to lowest), improving ease of use and reducing data entry errors.
Why: Forms with multiple-choice questions sometimes become lengthy, making navigation difficult for respondents.
Update: A new drop-down menu option for multiple-choice questions shortens form length and improves navigation.
Why: Users managing large lists of staff find it challenging to have names organized by first name only, especially when many share the same first name.
Update: Lists of staff across Coaching, Walks, Growth, and the Directory are now sorted by last name, making it easier to locate and manage staff.
Why: Participants on a waitlist want to know their position in line to manage expectations around event or course attendance.
Update: Waitlisted members can now see their position in the queue on the event page, helping them plan accordingly.
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Why: When seats are filled for an event, administrators occasionally need the flexibility to add participants beyond the set limit, without pulling from the waitlist.
Update: Users with “Manage Attendance” permission can now override the seat limit to add attendees, making events more adaptable to demand.
Why: Event facilitators have requested control over whether attendance confirmation codes display on printed sign-in sheets for easier management of attendance records.
Update: Facilitators can now choose whether the confirmation code appears on printed sign-in sheets, with the code hidden by default.
Why: Tracking professional development over specific school years can help align progress with academic cycles and district planning.
Update: Users can now add a multi-select “School Year” field to Tracks, which includes the year created by default, with options to manually adjust as needed.
Why: Users need an efficient way to remove outdated or redundant Tracks to keep the system organized and relevant.
Update: A “Delete” option has been added to the Tracks list, complete with a confirmation modal to prevent accidental loss.
Why: Districts with many tracks have to shuffle through several pages to find the track they’re looking for.
Update: 25 tracks will be displayed on each page instead of 10.
Why: Some district personnel may require access to evaluation data even if they are not directly involved in the evaluation process.
Update: You can now grant users the permission to access evaluation data for one or more instances.
Why: If you have a larger number of staff on your roster, it can take a while to claim the steps you’re responsible for.
Update: You will be able to select several staff members at once and assign multiple steps for those users, as long as they share an evaluator.
Feature 13: Import Coaching Leads [KickUp Coaching]
Why: Rostering got much faster with the ability to import access settings, but until now, Leads had to be configured one-by-one, slowing down the set-up process.
Update: You will be able to import Leads and their corresponding coaches or mentors, similar to how you can import access settings.
We're delighted to present these fixes and make your life easier!
Schedule a demo with one of our friendly team members.
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